Terms of service

1. What the service is

These terms are an agreement between you and RoutineInk, which operates routineink.com.

RoutineInk reformats content you already have access to and delivers it to a device or mailbox you nominate. You point it at things — a page, a feed, a newsletter, a file — and it converts them into an e-reader format and sends them on a schedule you set.

2. Your account

One account, one person. Sign-in is by emailed link, so keep access to that mailbox; anyone who can read it can read your library. You must be old enough to enter a contract where you live.

3. What you may use it for

Making personal-use copies, in a format you prefer, of material you are entitled to read. That is the entire intended use, and it is the use the product is built around.

You may not use RoutineInk to:

• circumvent a paywall, licence or access control, or ask us to fetch something you cannot yourself open;
• redistribute what you extract — sending copies to other people, or to a shared or public destination;
• bulk-mirror a publication, or point large numbers of sources at one publisher;
• deliver material that is illegal where you or we are, or that you have no right to hold.

Our browser extension deliberately runs in your session rather than ours: if you can read it, it can reformat it, and if you cannot, neither can we.

4. Your content stays yours

We claim no rights over anything you send through the service. We store and process it only to provide the service to you — building files, delivering them, showing you your library, and searching it if your plan includes search. We do not train anything on it, do not share it between accounts, and do not publish it. Content is deleted on your plan's retention schedule or when you delete it, as set out in the privacy policy.

5. Plans and billing

• Every account starts with a 14-day free trial of a paid plan. The trial is the full plan, not a reduced one. A payment method is collected at sign-up and first charged when the trial ends; we email a reminder 3 days before that. Cancelling before the trial ends costs nothing.
• There is no permanent free plan. When a trial ends without a subscription, or a subscription is cancelled, the account lapses: you keep sign-in, read access and export (EPUB download) for everything already in your library, for as long as the 7-day lapsed retention window holds it. What stops is creating new deliveries.
• Paid plans are $3.99 and $7.99 a month, or $29 and $59 a year, charged in advance.
• Payments run through a merchant of record who is the seller for tax purposes; their terms cover the payment itself, and they issue the invoice.
• If a renewal fails, paid features keep working for 3 days and the account then lapses. Nothing is deleted at that moment beyond what the lapsed retention window already covers.
• Cancel any time; the plan runs to the end of the period you paid for. If something we changed or broke made the service not worth what you paid, write to us and we will refund it — we would rather do that than argue.
• No lifetime plans. Ever.

6. Unlimited, and what it means

"Unlimited" on the paid plans means we do not count your sends. It does not mean we will carry an automated pipeline, a resale service, or a source configuration whose only purpose is to move as much of a publisher's archive as possible. If usage looks like that, we will contact you before doing anything about it.

7. Things we do not control

Delivery to a Kindle depends on Amazon's personal-documents feature, its approved-sender rules and its daily caps — all of which Amazon can change, and has, repeatedly. The same applies to every other device vendor, and to any site or feed you follow. We will tell you clearly when a delivery fails and why, but we cannot promise a third party's service will keep working.

8. Availability

The service is provided as-is, without a formal uptime guarantee. We will not pretend otherwise for a product at this price. In practice: the queue retries, failures are surfaced rather than swallowed, and if we take something away that you rely on, you will hear it from us first.

9. Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits, lost data beyond our retention obligations, or for a device vendor's decisions. Nothing here limits liability that cannot be limited — including for death, personal injury or fraud.

10. Ending it

You can delete your account at any time from Settings. We may suspend or close an account that breaches section 3, and will say which part and why. If we close the service down, you get at least 30 days' notice, an export of everything you have, and a refund of the unused part of any prepayment.

11. Changes to these terms

Material changes are emailed to you at least 14 days before they take effect. Continuing to use the service after that is acceptance; if you would rather not, cancel and we will refund the unused part.

12. Trademarks

Amazon, Kindle, Kindle Scribe and Send to Kindle are trademarks of Amazon.com, Inc. or its affiliates. RoutineInk is not affiliated with Amazon.

13. Contact

help@routineink.com — a person, not a form.