Start with the delivery status in RoutineInk. If Amazon returns a refusal, the dashboard shows the likely cause and the next step. These are the checks that resolve most other cases.
@kindle.com and lives in Personal Document Settings.
Where to find it → Amazon only accepts documents from addresses on your Approved Personal Document E-mail List, and your RoutineInk address isn't on it yet. Since April 2025 Amazon requires the full address — a wildcard like @send.routineink.com will not work. Add exactly this address, then send again.
Amazon says there's no device at that address. Check it under Manage Your Content and Devices → Preferences → Personal Document Settings — the address usually ends in @kindle.com.
This one came to 25+ MB and the mail limit is 25 MB. It's almost always images. Turning images off — or down to grayscale, which is what your reader shows anyway — fixes it.
RoutineInk could not read that page or document, or Amazon could not convert its contents. Try sharing the actual PDF or EPUB file, or use a supported web article, Word, Markdown, HTML, or text document.
Amazon caps how many personal documents one account can receive in a day. We'll retry the rest tomorrow — nothing is lost, and you don't need to do anything.
Before the first real send we mail a one-page test document and wait to hear that it arrived. That's how we catch a missing approval before it eats a week of your reading.
The page loaded but there was no readable body — usually a landing page, a video, or a site that needs you to sign in. Open the article in your browser and send the page with the extension.
Open the article in your browser and use the RoutineInk extension. It sends the article already visible in your signed-in session.
RoutineInk could not reach this source after several tries. Check the publisher's address or try again later.
This send needs a larger plan.
These are handled by RoutineInk. You can retry later or contact us with the delivery id if the status does not clear.
Amazon does not send a positive delivery receipt. RoutineInk therefore waits about 30 minutes for a refusal notice. If none arrives, the send is marked delivered. This means Amazon accepted the mail; it does not prove that a particular device downloaded the document.
If the document is not visible after that:
@kindle.com and
the exact RoutineInk sending address is approved on the same Amazon account.
Send the delivery id from the dashboard to contact@routineink.com. It carries the exact sending address, the destination, the file size and whatever Amazon said back, which is usually enough to answer without a conversation.